Return Policy

Welcome to Zeozoyi. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure your peace of mind.

Eligibility

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

Returns Process

To initiate a return, please follow these steps:

1. Contact our customer service team at zeozoyi.com within 7 days of receiving your order to request a return authorization.

2. Pack your item securely in the original packaging, including any accompanying documents or certificates.

3. Ship your item to the address provided by our customer service team. You will be responsible for the cost of return shipping.

4. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved, we will process a refund to the original method of payment within 7 days. Please note that shipping costs are non-refundable.

Exchanges

If you would like to exchange your item for a different size, style, or color, please contact our customer service team to arrange an exchange. Exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as appropriate.

Non-Returnable Items

Certain items are non-returnable, including:

- Customized or personalized items.

- Earrings (for hygiene reasons).

- Items purchased during promotional sales or clearance events.

If you have any questions or concerns about our return policy, please contact us at zeozoyi.com. Our customer service team is here to assist you every step of the way.